:. sysiac.org - Systems, Signs and Actions

Vol. 7 (2013), No. 2

Table of Contents

100-103	E-services as social interaction: Editorial Karin Axelsson & Göran Goldkuhl
104-120	How to research e-services as social interaction: Multi-grounding practice research aiming for practical theory Göran Hultgren & Göran Goldkuhl
121-141	The e-service concept as social interaction through the use of IT systems Göran Hultgren & Owen Eriksson
142-162	The concept of e-service from a social interaction perspective Göran Hultgren & Owen Eriksson
163-176	The user interface as a platform for interlinked e-services supporting two-sided market e-customers Göran Hultgren & Owen Eriksson
177-204	Improving citizens’ ability to find, understand and use e-services: Communicating the social interaction dimension Marie-Therese Christiansson
205-226	Using pragmatic concepts for exploring interactivity in service encounters Mikael Lind & Nicklas Salomonson